About InPost

InPost is a leading player in the business to consumer parcel delivery market. In Poland, they are successfully redesigning the last mile for e-commerce as the market leader. InPost covers the Italian market with a network of 5000 PUDOs (Pick Up and Drop Off points) and 5000 fully automated parcel lockers (that are accessible 24/7) enabling customers to collect, send and return parcels at their earliest convenience. The aim is to continue scaling InPost in the Italian market in a similarly rapid trajectory to that of Integer’s Polish home market. We’re passionate about our mission and products and our People are the reason we succeed. We’re looking for people with drive and curiosity, who will join us in re-writing the norm!

Overview 

A fantastic opportunity to join the Operations team at InPost Italy. We’re investing in our Customer Experience and on a mission to take our Customer Service & User Experience to the highest level. This role is a crucial part of this transformation. 

What you need to succeed 

+1 year experience in Operations, Account Management or similar roles.

Excellent communication skills.

Strong proactivity and organizational skills.

Good knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).

Fluent in Italian and English, written and spoken.

About your role 

Manage partners’ relationships, being the operational contact person for the whole process, from onboarding to locker installations.
Monitor and update company databases, ensuring all information is accurate and up to date, including partner data, project details, and other key information necessary for operations.
Collaborate cross-functionally with Sales, Deployment, and Administration teams to boost communication and workflow, improving both customer experience and internal processes.
Provide and analyze performance data, generating regular reports to track progress and identify areas for improvement.
Provide quality support for your team and partners (escalations, follow-ups, updates).

Why join InPost? 

Excellent growth opportunities.

International company.

Flexible, creative, vibrant working environment.

Contribute to the creation of responsible and eco-sustainable logistics.

Become part of a team of passionate, prepared and motivated people.

Our Core Values

Champion the Customer: Every decision and action begins with the customer in mind. We strive not just to meet expectations, but to exceed them.
Dare to Disrupt: We embrace entrepreneurship, ambition, and a builder mindset. Innovation is about trying, failing, learning, improving, and succeeding together.
Make it Happen: We thrive in a changing environment. We move fast, but not blindly. We reflect, learn, and adapt constantly. Speed matters – but smart, coordinated speed wins
Own it: This is your company – act like it. We take initiative and full responsibility for our actions. We proactively act when we see something that is not right.
Win Together: We are united by a shared winning mentality and a passion for our mission.
We believe in the power of collaboration, respect and trust to achieve extraordinary results.

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Account Operations Specialist

A proposito di InPost Italy

Account Operations Specialist

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